Delivery FAQ's

When will I get my order?

UK Orders.

All our orders within the UK ship out via Royal Mail 1st class. We aim to ship the next working day after you order. Certain products however can take a bit longer to arrive. These are our books, jigsaws and bags. This is because they get made off site and we collect them every other day. Everything else is made in house here with us so we can ship immediately.

International Orders.

We can ship internationally. All our international orders are sent via International Track and Send with Royal Mail. Please note though that different countries have different mail systems and once they are out of the UK we often cannot track. Also some countries have faster mail systems than others so often an order to say Germany could arrive the next day whereas an order to Hungary can take over a week.

Longer Lead Time Products

Sometimes we may have longer lead times on certain products, this may be because they take longer to make or we are awaiting stock or if we are mega busy. We will try always to let you know on the product page if the order is going to take longer than 2-3 days to ship.

If you have any more queries on our delivery policy please drop us a line at hello@loubrowndesigns.com